1Pediatra di base, Verona;
2Pediatra di base, Milano
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Key words: Counselling, Communication, Partnership
By comparing audio-recordings in pediatricians’ cabinets, the Authors highlight the differences between spontaneous communication and structured communication associated with counselling abilities between pediatricians and parents. To respect a structured communication help the change from a “doctor-based” medicine to a “patient-based” one. The use of open-questions, the curiosity for the other and for his/her values system are useful tools in order to improve the relationship between pediatricians and parents and to establish the socalled “partnership”.
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